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Terms of Service

Terms of service

Terms and Conditions

Privacy

This policy explains how we handle personal information such as your e-mail address, name and home phone number. Sharing your personal information is strictly voluntary.

Tasting Room will not provide personal information to any third party without your consent.

You may opt out of receiving Tasting Room e-mail newsletters at any time. Simply send an email to info@tastingroom.co.uk placing the word "unsubscribe" in the subject line.

We collect some anonymous information that cannot be associated with you personally, such as the the number of visitors to our web sites and the pages of the site that are of interest. We use data to help us improve our web pages.

Delivery

Standard postage charge is £9.95 per consignment anywhere within the U.K. (excluding Highlands and Islands) between the hours of 09:00 and 17:00 Monday to Friday. We endeavour to get your wines delivered within 24 hours, but time of order and stock availability can mean that this is not always possible.

Free Delivery on orders of cases (12 bottles - can be mixed) excluding offers.

1-3 bottles £6.95 Delivery charge for each individual address.

4-11 bottles £9.95 Delivery charge for each individual address

Vouchers & membership postage charge £1.50 per delivery address.

For quotations for our special delivery services, such as ‘Timed’, ‘Saturday’ and ‘Highland and Island’ deliveries, please contact us with your requirements

Non-Delivery & Cancellation

If your order arrives and is not in perfect order please contact us immediately. We will immediately replace any bottle of wine that is broken or spoilt on arrival.

Should we be unable to replace the wine you have chosen with exactly the same wine and vintage, we will select the closest alternative, which will be of equal or greater value. If you are unhappy with the replacement we will arrange for collection and refund. Claims for non-delivery must be made within one month of your order date.

It is your statutory right to a cooling off period of 7 working days. If you change your mind about your purchase then you must notify us within 7 working days. Return your purchase, unopened and in the packaging that it came in, and we will refund the credit or debit card used for your purchase, with the purchase price within 7 working days of receiving the returned product in perfect condition.

Disclaimer

The Tasting Room has taken every effort to ensure that the information on this website is correct, accurate and up to date. However, The Tasting Room takes no responsibility whatsoever for information that is incomplete, inaccurate or out of date.

The Tasting room shall not be held liable to any individual or business for any damage or loss which may have occurred from the use of any matter contained on this website.

Age Restrictions

It is against the law to supply intoxicating substances to persons under 18 years of age in the UK. By placing an order you confirm that you are at least 18 years old.